Nanowear Privacy Policy

Last Updated: August 2021

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to support@nanowearinc.com.

Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy policy, including our use of cookies as explained below.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, if you register to receive one of our newsletters, if you comment on a blog post or if you register to take part in one of our online or in-person events.

What type of information is collected from you?

When you visit our website, we log your Internet Protocol (IP) address, that is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on our website. We use this to receive and send information from and to you over the internet and to monitor your use of our website.

When you contact us about the supply of any of our goods or services, make an enquiry or ask us for information, you will be asked to provide some personal data (such as your name, business or billing address, telephone number, e-mail address).

We may use information about you from credit reference agencies and fraud prevention agencies.

We also automatically collect data about visitors to our website (for example on browsing patterns) by using Cookies. These data allow us to recognize you and your preferred settings and avoid you having to re-enter information when you visit this website in future. (See below for more information on cookies.)

No sensitive information is collected through our website.

How is your information used?

When we seek your permission.

Often, we will be using your information in accordance with your specific consent or instructions: for example, because you have requested or consented to receiving certain information or entered into a contract with us for goods and services.

At other times we will use your information on one of the other lawful bases described below in this section.

Contract.

When you enter into a contract for goods or services with us, or where you wish to register an interest in doing so, we will use your personal data to enter and fulfil our contractual relationship with you.
Fulfilling our contract with you means being able to manage and administer our services, and maintain our standards of tailored service levels, customer care and consumer compliance. This might include fulfilling orders or returns, processing payments or refunds, and providing aftercare, as well as improving your customer experience online and otherwise, including by monitoring service levels and responding to feedback.

Legitimate interests.

Other uses of your information are made for ordinary and transparent purposes which we think are necessary for our legitimate interests as a provider of healthcare technology. We use your information on this basis to do the following:

Recognize and remember you when you visit our website and better understand how you use our website and others by using cookies to follow your use. (See below for explanation of ‘Cookies’)
Keep you updated on any services you have subscribed to, or any products you have purchased, and/or about similar services unless you have told us otherwise (including where we are working alongside other Service Providers to provide these services)
Contact you to let you know about any of our products, services or promotions (which may in some cases be provided by third parties), including by email, mail, telephone, or SMS text message, always having regard to your preferences.
Collect and log numeric internet addresses to improve the website and to monitor website usage.

Some limited uses of your data are required to comply with legal obligations, for example fraud detection and taxation. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We may disclose your personal data to anyone who needs those data to fulfil your requests for goods, services and information. We may also provide your personal data to anyone who buys our business or business assets. Except as set out above, we will not disclose your personal data unless we are obliged to do so or allowed to do so by law, or where we need to do so to run our business (for instance where we outsource services or other people who process data for us).

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at support@nanowearinc.com.

How you can access and update your information

You have the right to request a copy of the personal data which we hold about you. If you would like a copy of some or all of your personal data, please contact support@nanowearinc.com. We would like to keep your personal data accurate and up to date. If you become aware of any errors or inaccuracies, please let us know by contacting support@nanowearinc.com

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information, including email addresses and phone numbers, are encrypted through TLS. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We do not use automated decision making without your consent. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. It is used to collect standard internet log information and visitor behaviour information.

A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can reset your browser to refuse cookies or to alert you to when a cookie is being sent. For information about this look in your browser’s ‘help’ facility. The above websites also tell you how to remove cookies from your browser.

If you choose not to accept our cookies, some of the features of our website may not work as well as we intend.

We use the following cookies:

Advertising cookies – these cookies are used to make advertising messages more relevant to you – Google Adwords, LinkedIn Ads, Twitter Ads
Analytics and customization cookies – these cookies collect information that is used either in aggregate form, to help us improve our website or our marketing campaigns, or to help us customize our Websites for you – Squarespace, Zendesk, Google Analytics

We use cookies for the purposes of system administration of our website, to give us information about the number of visitors to different parts of our website, and to enhance your visit to our website.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website and does not reflect privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you navigate to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Website recording

Our web site may use a number of analytics tools and recording services. These services may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected is for Nanowear’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

If you don’t feel we are adhering to this Policy, what should you do?

You have the following rights:

To obtain access to, and copies of, the personal data that we hold about you, or require that it is transmitted to another data controller; (Please note that a small fee may be payable if the request is unfounded, repetitive or excessive)
To request that we restrict our data processing activities or cease processing your personal data in certain ways, for example because you do not consider it lawful;
To require us not to send you marketing communications;
To withdraw your consent, where we are relying on it to process your personal data;
To object to how we process your personal data, in particular where we are relying on our legitimate interests; and
To ask us to erase the personal data we hold about you, for example because it is causing you distress, or you believe it to be no longer relevant, or to correct the information if it is incorrect.

If you believe that we have not adhered to this Policy, please notify us by email at support@nanowearinc.com and we will try to solve the problem promptly.

How to contact us

If you have any questions about this privacy policy or any personal data which we hold about you, please contact support@nanowearinc.com.